Some of your questions answered in one place

Yes, you will receive all benefits during a redemption night stay according to your membership type benefits.

Yes, our hotel provides baby cot or crib. Kindly inform us while you reserve your stay with us.

You can see your benefit after you registered with us. Just click your account then click member benefits.

Yes, you can book a room for a different person. Membership benefits will only apply for the member-only.

Yes, you can contact us by social media in BW app. Choose your assigned hotel, click the button with 3 lines, then click your preferred communication, either by social media or Whatsapp.

You just need to click your account in BW app, click settings, and then click my profile.

You can earn your points only by booking through BW app and staying with us in any of our hotel units. Your total points will be received in your account in BW app after checking-out.

Simply contact our reservation team by Whatsapp, you can find the Whatsapp number in button at the right corner in your BW app.

You can upgrade your membership type with your valid point rewards, with the conditions as stated below:
Redeem with 2,500 points from Classic to Silver
Redeem with 6,000 points from Silver to Gold
Redeem with 12,000 points from Gold to Platinum.

Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.